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Financial Navigator Program – Phone Help!

February 18 @ 8:00 am - December 31 @ 5:00 pm


The Financial Navigator Program provides free help, over the phone!

The COVID-19 pandemic has had a major impact on Chicago residents’ finances, and the city of Chicago Department of Family and Support Services (DFSS) new Financial Navigators program is here to help. Working with Heartland Alliance and thanks to the support of Cities for Financial Empowerment Fund, the Financial Navigators will provide guidance over the phone that can help you manage financial issues, identify immediate action steps, and make referrals to other services at no cost.

Sign Up for Financial Navigator Services

Step 1:

Visit  https://finnav.org/chicago  or call 773-779-9062

Step 2:

Register for a call by telling us:

  • Name
  • ZIP Code
  • Language preference
  • Phone and/or
  • email address

Step 3:

A Navigator will call you to begin your free session.


What Happens In a Financial Navigation Session?

The free session will last between no more than 30 minutes. Navigators can help you address concerns including:

  • Meeting daily living expenses, like housing, food, and insurance;
  • Maximizing income, through accessing benefits, emergency cash assistance, and emergency loans;

• Managing debt, from credit cards to student loans to child support;

• Avoiding predatory scams;
• Budgeting for future loss of income;


• Accessing other social services

During the session, your Financial Navigator will work with you to identify next steps, and email or text them to you. Still have questions? You can sign up for another free appointment (although we cannot guarantee it will be with the same Navigator). Please note – Financial Navigators provide personalized information; they cannot provide direct financial assistance like cash or loans.



February 18 @ 8:00 am
December 31 @ 5:00 pm


Financial Navigator Services